Shipping policy

Shipping Policy

Last updated: October 11, 2026

Where We Ship

KICO currently ships to addresses within the United States only.

Processing Time

Orders are processed and shipped within 1–2 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays are processed on the next business day.

Delivery Time

Once shipped, orders typically arrive within 3–7 business days. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or other events beyond our control.

Shipping Costs

Shipping is free on orders of 3 or more bottles. For all other orders, shipping costs are calculated and shown at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package.

Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and we will do our best to update it before the order ships.

Lost or Damaged Packages

If your package is marked as delivered but you have not received it, please check with neighbors and your local post office, then contact us within 7 days of the delivery date. If your order arrives damaged, please contact us as soon as possible. See our Return & Refund Policy for details.

Contact Us

If you have any questions about shipping, please contact us at osada_sora@outlook.com.